Who designed QuietCare®?
I have a personal emergency response pendant. Do I need another device?
Won't QuietCare intrude on my privacy?
Does my older relative need a computer at home?
Will the calls show up on my loved one's phone bill?
Does the QuietCare System detect falls?
Can my elderly parent get emergency help through the QuietCare System?
Do I need a computer to receive notification and reports?
How is the system installed?
Will QuietCare require a lot of changes in my home?
Can I move the motion sensors after they are put up?
If I move to another location can I take my QuietCare System with me?
I have a homecare worker who visits me three times a week. Why do I need QuietCare?
Does QuietCare call me in case my family member may have an emergency?
Does this system work with Personal Emergency Response (Pendant) Systems?
Who can get the reports and see the information about my loved ones?
Is the information on my loved ones treated confidentially?
I have a pet dog. Will he interfere with the QuietCare monitoring?
How do I purchase the system?
Who designed QuietCare®?
The patented QuietCare System was designed and tested over a twelve year period by two of the world's leading researchers in elder living (Professors Glascock and Kutzik of Drexel University) to address the needs of caregivers and their loved ones. We have a Medical Board of Advisors that includes some of the leading eldercare doctors and healthcare professionals in the U.S.
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I have a personal emergency response pendant. Do I need another device?
The emergency response pendant is important for when an emergency occurs. The QuietCare system provides a way to spot problems before they become emergencies.
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Won't QuietCare intrude on my privacy?
The system isn't watching what you are doing. There are no cameras or microphones, or anything intrusive. The sensors only detect that there has been motion. Thus it can determine if you have gotten out of bed in the morning, have safely navigated the bathroom, and are moving about in your home.
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Does my older relative need a computer at home?
No, everything needed for its use is incorporated in the QuietCare System, including sensors, a receiver and a base station. The base station, which transmits the information to our secure computers, needs to be plugged into an electrical outlet (wall socket) and into an existing phone jack. No special phone line or computer hook-up is needed.
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Will the calls show up on my loved one's phone bill?
No, all calls are to our toll-free number.
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Does the QuietCare System detect falls?
The QuietCare System provides indications of possible falls in the bathroom (the site of most household falls). For example, if a person remains in the bathroom for more than a specified period of time (one hour) a red alert is sent to the caregiver or the monitoring center advising of the possibility of a fall. The monitoring center then institutes its response protocol.
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Can my elderly parent get emergency help through the QuietCare System?
Through text messaging or phone calls caregivers can be alerted of potential in-home emergencies. In the Gold and Platinum Systems monitoring center staff will first try to reach the elderly person to determine if they need help. If they do, the designated appropriate responders will be notified.
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Do I need a computer to receive notification and reports?
To get the most complete picture of your loved-one's progress you will want to access their personalized website through a computer where you can note how well they've slept, if they are up and about, and if they have eaten regularly. However, you can also choose to receive text messages and pager alerts that will keep you abreast of any significant changes in their condition. For example, you can be notified if your parent's normal sleeping patterns were disturbed the previous night or if they utilized the bathroom more than usual — important indicators of potential health changes.
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How is the system installed?
Except in very rare circumstances the QuietCare system will be installed by specially trained professionals. Although the system is elegantly simple, it is important to position each sensor so that it can accurately detect the movements we need to determine each of the monitored activities.
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Will QuietCare require a lot of changes in my home?
No. The system has been designed to be virtually unnoticeable in your home. The motion detectors, which are about three inches high and one inch in diameter, are typically attached to the walls with double-sided tape. The small receiver (about the size of a deck of cards with a small antenna) attaches to the wall with double-sided tape. The book-sized base station is mounted beside it or sits on the floor. The base station simply plugs into a wall socket and phone jack. No wiring or drilling is necessary.
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Can I move the motion sensors after they are put up?
The sensors and the other equipment are moveable. Each sensor has a range of about 100 feet. However, unless there has been a change in the person's living routines the sensors should not be moved.
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If I move to another location can I take my QuietCare System with me?
Yes. However, your system should be reinstalled by a trained professional so it can be properly sited.
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I have a homecare worker who visits me three times a week. Why do I need QuietCare?
Many people find that QuietCare provides them with a sense of security for those times when their worker is not with them.
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Does QuietCare call me in case my family member may have an emergency?
Yes. If you subscribe to either the Gold or Platinum Packages, a call center professional will call you and alert you to the possible emergency.
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Does this system work with Personal Emergency Response (Pendant) Systems?
Absolutely. Because emergencies and accidents can occur without any warning, a personal emergency response pendant provides a valuable complementary service to QuietCare. In fact, that is why we offer our Platinum Service.
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Who can get the reports and see the information about my loved ones?
The QuietCare web site is password-protected and you control who has access to the passwords and who will receive alerts. You can configure the notification system on the web site to send e-mails and other alerts to your family members or even healthcare professionals.
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Is the information on my loved ones treated confidentially?
Absolutely. Only you and those you designate can see the information that is gathered. In fact, we adhere to a strict privacy policy. (Please review the section on our Privacy Policy).
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I have a pet dog. Will he interfere with the QuietCare monitoring?
It is doubtful if a pet will interfere with the system since the sensors are mounted at about your shoulder level. However, if you have a large dog it is possible that his movements might trigger the sensors. We recommend that you speak to a QuietCare representative about the use of the system in your case.
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How do I purchase the system?
Simply call us at 1.866.216.4600. Or visit our web site at http://www.quietcaresystems.com.
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